June 16th, 2008
Boy, do I have great news for you!
The Warehouse:
You may recall our warehouse mishap last week. With additional help from friends, family members and former interns, not only did we get everything cleaned up by Friday, but we even got ALL of last week’s packages checked in and new ones sent out! We would have e-mailed you Friday, but passing out from exhaustion seemed more appealing at that particular moment.
Yes, as we strolled into work this morning, it was business as usual with everything back on track. We were very fortunate that only a few dozen out of the 50,000 toppled books were damaged. We had their funeral over the weekend. BookSwim co-founder, George Burke, gave a beautiful eulogy.
We would like to take a moment to sincerely thank you not just for your patience, but also for your many letters of emotional support and encouragement as we dealt with this worst-case-scenario.
It’s often said that the Chinese word for “crisis” also means “opportunity”, and we have utilized this opportunity to develop more efficient ways for just about every step of fulfillment - from check in, to shelving, to packaging - which means better service for you. We’ve also taken necessary steps to ensure that this never happens again. Yes, BookSwim is actually emerging from all of this as a better service.
The Website:
In other news (as in, things we wanted to let you know last week, but got a little sidetracked), BookSwim.com has some improved features! Most noticeably, you can now log in from the main page. The coolest improvement, however, can be found in the “My Account” section:
In the “Books” column, to your left, you’ll see something new that says, “Return or Keep my Books”. It replaces the erstwhile “Books in Possession” page. There, you can see every title you currently have at home and easily decide whether you’d like to return a book or purchase it at the discounted BookSwim price. It still does pretty much the same thing, but now it’s clearer, easier to use and looks super-snazzy.
“But BookSwim Team, why should I use this feature?” you may be asking. Because knowing which books you’re sending back to us allows us to assemble your next package in advance, getting you the books you want faster!