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General

Are your plans really "unlimited" book rentals?
How many books can I have out at once?
How long may I hold a book? Can I keep it?
Can I cancel my membership at any time? How do I cancel?
I'm only a light reader, so is BookSwim cost effective? Do you have a 1-plan?
Gift Cards? How do I sponsor a gift account for someone?
I've been given a gift card. How do I redeem it?
Why do I need a credit card even with a gift code?
Do you offer audiobooks (books on CD)?

Billing

When is my first charge? What day of the month will I get billed?
Should I wait until the first of the month to sign up? Are there any partial-month prorated charges?
Can I pay with a check or be billed in the mail?

Shipping

Will BookSwim ship overseas? To US Territories and Military Addresses?
I am staying at a hotel or friend's house. Can I have my books delivered to me there?
Are your books sent by United States Postal Service?
How long will it take to get my books?
How do I report a shipping problem?
What if I don't receive a book?
What if a book becomes damaged (torn, stained, or wrinkled pages)?
When do I get my first package?
I'm upgrading -- when do I get my additional books? How am I charged?
I'm downgrading -- what to do with my extra books?
How do I "order" my books?

Returns

How do I return books?
I sent back a book but never got the next shipment. What happened?
I lost my prepaid return shipping bag. What do I do?

My Book Request List

What is my Rental Pool?
I've received the second or third book in my Pool before the first. Why?
It seems some books have been shifted up or down in my Rental Pool? Or I've received a shipment of books out-of-order. Why is this?
I can't find a book in the catalog? Will you get it for me?
What types of books can I rent?

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