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Frequently Asked Questions

What is BookSwim and how does it work?

Why not use the library or bookstore?

How long does it take to get my books?

How do returns work?

How do you know the returns are from me?

What if I lose my return bag?

How does billing work?

What kind of books do you have?

What is the Top Book Guarantee?

What condition are the books in?

Can I buy the books I rent?

What happens if books get lost in the mail?

What happens if the books get damaged?

How do BookSwim Gift Cards work?

I have a BookSwim Gift Card. Why do you ask for my credit card?

I want to manage someone else’s account for them. Can I do that?

Do you rent textbooks, audiobooks, large print, etc.?

Do you accept other payment methods besides credit cards?

Do you have a paper catalog with all the books you rent?

I’m going on vacation. Can I put my BookSwim account on hold?

Is it easy to cancel a BookSwim account?

I have a lot of gently used books I want to donate. Can you take them?

Want more info? Browse our frequently asked questions here.

Want more info? Browse our frequently asked questions here.

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